Franchise Brokers Association

Hopin Guide

12th Annual International Franchise Broker Conference & Expo


The virtual venue for FBCE 2020

Hopin is a virtual venue with multiple interactive areas that are optimized for connecting and engaging. You can move in and out of room just like an in-person event. Hopin will work on mobile devices but it is best experienced on a laptop or desktop computer. Hopin works best in the Google Chrome browser.

Make sure you only have one Hopin tab open as there could be feedback or sound looping if you have more than one tab open. Please review Hopin’s FAQ page.


Setting up your Hopin Profile

You will not be able to access the event until 30 minutes before it starts but you can create your profile in advance.

All pre-registered attendees have received an email with practical information and a private Hopin link. Please do not share this link.

FBA Help Desk

In the Group Sessions tab, the first option you will see is the FBA Help Desk. At any time during the event, an FBA team member will be available to text chat or video chat with you to help you with any issues you may have.

Getting Around Hopin

Similar to an in-person event, you can choose where you want to go and what you would like to attend. In the Event Overview, you will see the agenda and have easy access to any live sessions currently taking place. 

On the right side of the screen, you will find the main event chat where you can comment and interact with other participants. You can ask questions to the speakers via this chat. Make sure you follow the event and session chats for any important announcements, including raffle prizes!

You can also private chat with individuals by clicking the People tab in the chat and locating the person you want to chat with in private. You can also invite someone to a private meeting room.

The Areas

On the left side of the screen, you will see different areas where you can navigate. Whenever you login to Hopin, you will start at the Event Overview page. This is like the Reception area of the in-person event - this is your information hub. Here, you will find a complete agenda.

The Stages are the location of keynote and full conference sessions. Group Sessions is where you will find breakout sessions, CFB courses, and roundtable discussions. Every session will have its own live chat so you can interact with other attendees and the speaker.

Speed networking is where we will host the speed networking sessions. You will only see this tab on the left when speed networking is live. You may need to refresh your screen when it’s time for the speed networking sessions. You can connect with other attendees in one-on-one meetings that last five minutes. You will be randomly paired with other attendees, though you will not be paired with anyone who has the same ticket type. For example, Brokers will not be paired with other Brokers. When you first click on speed networking, you will see a paused screen. To start, you must click the “Ready” button. If you want to share contact information, you can click the “Connect” button to share your details.

Franchise Expo is where you will find the virtual expo hall. You can access booths by scrolling through the list, selecting a type, or by searching for specific Zors.