Keynote Speaker for 2016 Announced!

The Franchise Brokers Association is excited to announce that Nancy Friedman, President of Telephone Doctor, will be our keynote speaker at the 8th Annual International Franchise Brokers Conference & Expo!

Nancy Friedman, The Telephone Doctor, is a 2-time IFA mini-session speaker and keynote customer service speaker at franchise meetings around the country. She is also a former franchisor. That’s a whole nother story. President of Telephone Doctor Customer Service Training in St. Louis, MO, Nancy is one of the leaders in customer service training bringing a wealth of new information to her clients over the years.

When OPRAH, Fox News, CNN, the Today Show, CBS This Morning, Good Morning America, and other radio and press needs an expert on customer service, they call on Nancy. We did too.

Selected as one of Meeting Planners favorite speakers, Nancy is the author of nine books on customer service and communications. She has written hundreds of articles in leading newspapers and magazines, including the Wall Street Journal and USA Today. You’ll find Nancy’s programs are high-energy, high in content, and best of all, high-results.

A graduate of the School of Hard Knocks, Nancy brings real world answers to your real world questions on customer service. Nancy and her entire family live in St. Louis, MO. Click the link below to view a short video from Nancy.


Don’t miss your chance to hear from this dynamic and renowned speaker, plus our many other exciting events. Register today!